Enterprise support services

Teaching machines how to be human

Tavus is a research lab pioneering human computing. We teach machines to be human, so they see, hear, and communicate as naturally as we do, closing the gap between us and the systems we rely on.

Dedicated partnership

We're not just advising you, we're building alongside you. As an enterprise partner, you get direct, collaborative access to our team from day one. This includes:

• Private, dedicated Slack channel: real time collaboration with our engineers, researchers, and product team.
• Formal kickoff meeting: Clear alignment on priorities, timelines, and a shared build roadmap.
• Hands on build support for API implementation guidance, prompt engineering assistance, integration support, UX/UI recommendations and custom replica services.

Onboarding and strategic account management

Launch faster and scale smarter with our structured onboarding and long term guidance.

• Guided training sessions and technical enablement
• A structured rollout plan designed to accelerate time to value
• Team based account management including multi user access
• Named Customer Success Manager (CSM). Your dedicated point of contact for feature updates and release insights, ongoing enablement and optimization insights, and issue resolution and troubleshooting.

Technical expertise and optimization

Our engineers and researchers are here to help you build AI Humans that engage, respond, and scale effectively.

• Recommendations on systems prompts, latency tuning, and persona behavior design
• Assistance with API setup, tool calling configurations, and backend integrations
• Consultation to help refine and optimize end-user experience

Platform reliability

Enterprise operations demand stability and responsiveness. Tavus delivers both.

• Early feature access: invitations to relevant beta programs
• 4-hour first response SLA during business hours