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13+ Best Conversational AI Solutions [2025]


Key takeaways:
As more people use artificial intelligence at work and in their personal lives, it’s no surprise conversational AI is becoming a popular type of AI software. Conversational AI solutions offer increasingly realistic, near-human interactions, creating a more natural and enjoyable user experience.
Whether you’re looking for an AI chatbot API or a personal assistant, there’s a conversational AI solution for you. We’ll review how conversational AI works, some of its use cases and benefits, and how you can find the best conversational AI solution for your company.
Conversational AI is a type of artificial intelligence that uses natural language processing (NLP) and machine learning (ML) to replicate live human dialogue. Platforms, agents, and chatbots using conversational AI can understand context and intent and provide intelligent responses to human inquiries or requests.
Conversational AI seems “human-like” partly because of its intelligent output and partly because it can respond to users in a short amount of time (under 600 milliseconds).
When you think of conversational AI, your first thought might be of chatbots, since they respond to user inquiries in an almost conversational style. But while there are some conversational AI chatbots, many chatbots still use simpler AI technology. They’re often trained to handle routine customer service requests and work based on pre-set prompts and scripts.
Chatbots, assistants, and agents that use conversational AI can handle more complex conversations and use advanced learning abilities to provide natural-sounding interactions.
Conversational AI solutions use NLP and ML to process and interpret user input (usually text or speech) and respond appropriately. These systems use their understanding of intent and content to determine the best reply, and they follow several important steps:
Conversational AI solutions also utilize vast amounts of data for consistent improvement in their responses. Training on more data and user interactions helps them expand their knowledge and contextual awareness for increasingly human-like conversations.
Businesses and individuals alike are finding many uses for conversational AI solutions. Here are just a few of the top use cases developed so far:
Let’s review some of the top conversational AI solutions.
Tavus API allows developers to integrate conversational AI video generation tools in their apps. Tavus’ Phoenix-2 model allows end users to create high-quality, lifelike digital replicas they can use to generate unlimited AI videos to help scale their growth. With Tavus’ Conversational Video Interface (CVI), end users can create AI agents that speak, see, and hear. CVI-generated agents can respond to user input in as little as 600 ms, giving their interactions a human feel.
End users can use Tavus to build conversational customer service chatbots, create interactive human resources videos, provide personalized sales recommendations, and so much more. Give your users access to amazingly lifelike conversational video with Tavus API, and check out just how easy implementation is with the developer-first platform.
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Add conversational AI video to your tech stack with Tavus.
Yellow.ai offers businesses text- and voice-based conversational AI agents for streamlined customer service.
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Amazon Lex is a conversational AI chat builder powered by the same technology as Amazon Alexa. Businesses can use Lex to deploy AI chat within their existing applications.
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Pricing: Lex offers pay-as-you-go pricing, with different rates for speech and text requests. Contact the sales team for a quote.
Wotnot is a conversational AI solution for chatbot generation and implementation. Users can choose to build their own chatbot on the platform, use Wotnot’s no-code interface, or have the company’s specialists create one for them.
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Dialpad is a conversational AI solution offering chatbots for automated customer service. The platform offers a no-coding-required chatbot builder for end users and ongoing machine learning to improve customer experience.
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Prices vary depending on the Dialpad product. Dialpad Connect, their customer communication platform, has three subscription levels:
Boost.ai is an artificial intelligence solution platform offering conversational AI, chat or voice call automation, and generative AI. Their conversational AI product is a no-code virtual agent platform.
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Pricing: Contact Boost.ai’s sales team for estimates.
Alltius is a conversational AI customer service solution designed for financial services. It offers Support Agent Assist, In Product Assist, Sales Rep Assist, and Website Assist products.
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Pricing: Contact the sales team for customized pricing.
Pandorabots is an artificial intelligence solution offering conversational AI agents and animated chatbot avatars. They also offer a free Udemy course on building complex conversational agents using the Artificial Intelligence Markup Language (AIML) open standard.
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Kore.ai is a conversational AI platform offering AI solutions for Work, Process, and Service applications. They offer AI solutions for both enterprises and small businesses.
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Pricing varies for each of Kore.ai’s products. Their Contact Center AI offers three subscription levels:
Rulai is a conversational AI platform offering virtual assistants for contact centers, finance, insurance, retail, healthcare, and more. They also offer a no-code design studio.
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Pricing: Contact Rulai for pricing.
IBM Watson Assistant is a conversational AI solution that allows end users to build generative AI assistants. The model uses Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering to increase contextual understanding and improve response accuracy.
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Sprinklr is an AI assistant platform for customer service support. The platform offers conversational AI for enhanced chat and knowledge capabilities.
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Pricing: Contact sales for pricing.
Google Dialogflow is an artificial intelligence platform offering hybrid conversational agents with deterministic and generative AI functionality. Dialogflow is part of the Customer Engagement Suite with Google AI.
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Pricing: Monthly pricing depends on the Dialogflow edition and how many requests users make during the month. Their pricing table breaks down the cost of various types of requests.
There are many conversational AI solutions on the market, but it’s important to choose the right platform for your business. Here are a few tips for figuring out which one is best for you:
If you’re looking for a platform that simplifies conversational AI integration, Tavus is the top option for conversational AI video generation. Tavus’ Phoenix-2 model is pre-trained for ease of use, allowing developers to add conversational AI capabilities to their apps easily so end users can tailor their videos to customer needs.
Let’s explore the key benefits of conversational AI for your business.
Conversational AI automates routine workflows and customer service tasks, reducing the need for human intervention. This can significantly lower operational costs while enabling 24/7 customer support, improving customer satisfaction, and cutting administrative expenses.
Automation allows employees to focus on complex, strategic tasks. By reducing repetitive responsibilities, conversational AI enhances operational efficiency and reduces mental fatigue in your workforce.
Conversational AI offers personalized customer experiences by leveraging user data to craft tailored responses and recommendations. Unlike human agents, AI can instantly access customer information, increasing engagement and satisfaction with relevant and timely interactions.
As your business grows, conversational AI scales seamlessly to handle higher interaction volumes without compromising service quality. This eliminates the need to hire additional support staff, saving resources and ensuring consistency.
Let’s explore a few more common questions about conversational AI solutions.
Examples of conversational AI include virtual assistants like Amazon Alexa, Google Assistant, and Apple’s Siri. These systems use NLP to understand and respond to user requests. Other applications include customer service chatbots and smart home devices.
Yes, there are many AI chatbots designed for conversation. Popular options like ChatGPT, Replika, and Character.AI can engage in friendly, informative, or personalized chats based on user preferences.With Tavus API, developers can add conversational AI generation functionality in their apps, allowing end users to create their own AI agents using stock avatars or digital twins.
Yes, ChatGPT is considered conversational AI. It uses a dialogue format, enabling a conversational experience. The model can answer follow-up questions, admit to mistakes, and reject inappropriate requests.
The best conversational AI platform will depend on your needs and budget. Tavus is one of the best AI APIs for those who want to implement conversational AI video in their tech stack and offer users highly realistic digital replicas and voice cloning. End users can also use a wide range of personalization options to create unlimited, individualized experiences for their audiences.
Integrating conversational AI into your workflows and customer service support can help you supercharge your company’s growth. With streamlined operations and access to data-driven insights, you can unlock increased customer satisfaction and operational efficiency.
Tavus offers the AI platform and tools you need to integrate conversational AI video into your tech stack seamlessly. The developer-first platform makes it easy for you to deploy, without the need for AI expertise.
Your end users will thank you for an easy-to-use platform and high-quality AI video technology for improved customer service, personalized marketing, and humanized AI sales experiences.