IgniteTech delivers on-demand expertise with Tavus AI Humans

August 4, 2025
Table of Contents

Key takeaways (TL;DR)

  • AI Humans offer lifelike, on-demand guidance that relieves bandwidth for internal experts.

  • Rapid deployment: Tavus integrated via API and launched in under two weeks.

  • Strong adoption and features like guest call-ins are driving continued growth.

Company snapshot

Industry: Enterprise knowledge enablement (B2B SaaS)

Size / stage: Startup (platform live since 2022)

Use‑case: On-demand AI Human avatars of experts for internal support and training

The challenge

IgniteTech’s clients needed a way to scale their internal subject-matter expertise across large organizations. Employees often have routine questions or training needs that traditionally require a live expert’s time.

IgniteTech set out to create a platform where an AI Human could handle those interactions on-demand. The challenge was making these virtual experts credible and engaging enough that employees would trust the answers.

Additionally, IgniteTech faced a tight timeline to integrate a solution before a major industry event, so they needed technology that could be implemented in a matter of weeks without compromising quality.

Why they chose Tavus

IgniteTech chose Tavus because it offered the photorealism and flexibility their solution required. Tavus’s platform could generate AI Humans that look and sound remarkably real, lending authenticity to the digital experts. Crucially, Tavus provided a developer-friendly API, allowing IgniteTech to plug in their own AI brain (LLM – Large Language Model) and have a lifelike avatar speak the responses.

This meant IgniteTech could get up and running fast. In fact, they stood up their first Tavus-powered interfaces on their website within days. Beyond immediate needs, Tavus’s rapid innovation cycle (improving lip-sync, emotion expression, multi-language support, etc.) aligned with IgniteTech’s vision to continually enhance the experience.

The combination of realistic video, low latency, and a strong roadmap made Tavus the clear choice to bring IgniteTech’s digital expert idea to life.

Implementation status

In February 2025, IgniteTech rolled out Tavus-powered AI Human experts to a group of beta customers just weeks after integration. Early implementation highlights include:

  • Fast deployment: The first AI Human expert was live on IgniteTech’s platform in under two weeks, in time for a planned demo. Users could immediately start asking questions and receiving video answers from a friendly digital expert, any time of day.

  • On-demand expertise: Within the first few months, the system delivered hundreds of automated video Q&As, demonstrating how routine inquiries can be handled without waiting on a human. This has started to free up IgniteTech’s human experts to focus on more complex or high-value customer needs.

  • Market validation: The IgniteTech team showcased their AI Human–powered platform at a major industry conference in Las Vegas. The live demo drew significant interest, resulting in several new prospective customer engagements. This feedback validated that there is strong appetite for lifelike AI experts in the enterprise enablement space.

Closing thought

By partnering with Tavus, IgniteTech is delivering on its promise to make expert knowledge instantly available through lifelike AI Humans – effectively scaling human expertise with a personal touch.

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